Don't start ...

To engage with people you should say:

The second best way of starting a speech is:

Talk about:
- when you first joined the company;
- when you first saw someone benefit from your product or service;
- how you affect the quality of life of the customer;
- who are the people behind the product, what they do; how they are, what's important to them, what they sacrifice,
- what "quality of life" means for you;
- what sacrifices you have made to achieve something important.

Listening Comprehension

2. He'll continue by giving examples of real Quality Control why this is ............................ to all of them.

3. The speaker asks whether they have ever felt ............................ treated.

4. They have been working to make new HR ........................... that will make sure that all staff get fair recognition for their contribution to the company.

5. The .......................... office worker spends eight hours a day at work but only does four hours of productive useful work.

6. The young salesman spent several weeks ........................ a relationship with a potential client.

7. Let’s focus on positive .................... to help you to help you be more effective sales people and close more of your leads